Support
Questions about the product or the store?
If your question does not clearly fit the other options, email szlab.support@gmail.com as a general inquiry.
Right now the only product here is the magnetic ADB debug cable, so many questions still come back to that one cable.
The shortcuts below open the right draft first, so you do not have to explain the same thing twice.
Email shortcut
Compatibility question
Use this before ordering if you need help checking fit for the current magnetic cable.
Email compatibilityEmail shortcut
Order support
Use this after ordering for address issues, checkout questions, or order updates.
Email order supportEmail shortcut
Product support
Use this for cable problems, troubleshooting, or anything that does not match the current product page or setup guide.
Email product support What to include
A few specifics make support faster
- What device, connector, or product you are asking about
- Your order number, if you already placed one
- A short description of the problem or question
- Any photo, screenshot, or product link that makes the situation clearer
Which path to use
If you know the issue, use the matching shortcut first
- Use the compatibility, order support, or product support shortcut first when one of those options clearly fits.
- Use general inquiry for storefront questions that do not fit the other support options.
- Use the Shopify contact form only if email is not convenient for you.